ZFire Front Desk
Meet Ziva — your AI front desk assistant
ZFire Front Desk is a trained AI front desk assistant: it answers calls, handles common customer questions, captures leads, and supports intake and follow-up using workflows we design with you. It's built for busy local businesses that can't afford to miss calls—not for “replace your whole team” hype.
Ziva is the voice you hear in demos and walkthroughs—the same assistant experience we train and tune for your number, hours, and rules.
Why an AI front desk assistant?
Missed calls, inconsistent intake, and after-hours gaps cost real money. A trained assistant gives you predictable coverage and clearer handoffs—without promising unlimited complex support or sales on day one. What's included depends on your setup; we'll confirm fit and scope before you commit.
What you get
Trained on your business
We load your hours, services, policies, scripts, and guardrails so the assistant responds like part of your team—not a generic script.
Calls, intake, and follow-up
Coverage for inbound calls, lead capture, appointment requests, FAQs, after-hours and overflow, and selected messaging or follow-up workflows where you need them.
Clear handoff to humans
Routing and escalation are built in: urgent issues, “speak to someone now,” and situations outside the assistant’s scope go to your people.
Tested before go-live
We run real-world scenarios and tune the voice experience until it fits how you actually operate.
Ongoing tuning
Month-to-month service includes monitoring, script updates, and adjustments as your business or seasonality changes.
Scope that matches you
Core plans focus on call handling, intake, common questions, and core workflows. More advanced automation can be added when it makes sense.
How it fits together
We map your customer conversation flow, train and test the assistant on your business, then go live on your existing number with forwarding. See the full process on our How it works page and pricing on our pricing page.
Where teams use it
Trades & home services
Capture leads and route urgent jobs while your crew is on site or in the van.
Healthcare & wellness
New-patient intake, scheduling, and office FAQs—without giving medical advice.
Professional offices
Clean intake, routing, and common questions so your team stays focused on client work.
After-hours & overflow
Consistent responses when you’re closed or slammed—without adding headcount.
Missed-call recovery
Fewer leads lost to voicemail; clear next steps for callers who couldn’t reach you.
Expanded workflows
Selected sales, support, and follow-up handling can be scoped as add-ons when you’re ready.
Our guarantee to you
We're confident in what we deliver. If you're not satisfied within the first 30 days after go-live, we offer a no-questions-asked money-back guarantee on the launch package.