Terms of Service

These Terms of Service (“Terms”) govern your use of the ZFire Media website, related pages, and any interactions, tools, assistants, voice experiences, or communications we make available, including Ziva and ZFire Front Desk-related demonstrations or inquiry flows.

By using our website or interacting with our services, you agree to these Terms. If you do not agree, do not use the website or services.

1. About our services

ZFire Media provides information, marketing content, AI assistant experiences, and business communication services related to ZFire Front Desk and related offerings.

Information on this website is provided for general informational and business evaluation purposes. Availability, features, setup details, and service scope may vary.

2. No guarantee of results

We do not guarantee any particular business outcome, revenue result, lead volume, scheduling result, staffing result, or operational outcome from using our website, speaking with Ziva, or purchasing our services.

Any examples, descriptions, or use cases are illustrative and may not reflect the experience of every business.

3. Voice interactions, recordings, and transcripts

If you call us, speak with Ziva, or otherwise use a voice-enabled or phone-based interaction connected to our services, the interaction may be recorded, transcribed, monitored, reviewed, and stored for purposes including:

• quality control
• training
• service improvement
• accuracy review
• documentation
• support
• security
• fraud or misuse prevention
• follow-up regarding your inquiry or account

By continuing the interaction, you acknowledge and agree that the call or voice interaction may be recorded and transcribed where permitted by applicable law.

If you do not consent, do not continue the voice interaction.

4. No emergency, medical, legal, or financial use

Our website, Ziva, and related services are not emergency services and must not be used for emergencies or urgent situations.

They are also not a source of medical, legal, tax, accounting, or financial advice. You are responsible for seeking qualified professional advice where appropriate.

5. Acceptable use

You agree not to:

• misuse the website or services
• interfere with security or operation
• attempt unauthorized access
• submit unlawful, abusive, harmful, or misleading content
• use the services in a way that violates applicable law
• impersonate another person or entity
• attempt to reverse engineer, scrape, exploit, or disrupt our systems beyond lawful permitted use

We may suspend or restrict access if we believe misuse has occurred.

6. Accuracy of information you provide

You are responsible for the accuracy of information you submit to us, including contact details, business information, and inquiry details.

7. Intellectual property

All content on this website, including copy, branding, layout, design elements, graphics, and service descriptions, is owned by ZFire Media or used with permission and may not be copied, reproduced, or reused without permission except as allowed by law.

8. Third-party tools and providers

Our website and services may rely on third-party tools, hosting providers, voice systems, communication systems, analytics platforms, scheduling services, or related infrastructure. We are not responsible for outages, interruptions, or independent actions of those third parties.

9. Disclaimers

The website and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

We do not warrant that the website or services will be uninterrupted, error-free, fully secure, or suitable for every purpose.

10. Limitation of liability

To the fullest extent permitted by law, ZFire Media will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, data, or goodwill arising from or related to your use of the website or services.

11. Changes to services or terms

We may modify, suspend, update, or discontinue any part of the website or services at any time. We may also update these Terms from time to time by posting a revised version on this page.

12. Governing law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of laws principles, except where other law applies by requirement.

13. Contact

If you have questions about these Terms, please use our Contact page to reach ZFire Media.

ZFire Media, LLC
Oregon, United States