Privacy Policy

ZFire Media, LLC (“ZFire Media,” “we,” “us,” or “our”) values your privacy and believes in being clear about how information is collected and used when you visit our website, interact with Ziva, submit forms, or communicate with us by phone, voice assistant, email, or other channels.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you may have.

1. Who this policy applies to

This policy applies to information collected through:

• our website
• chat, form, and contact submissions
• voice interactions with Ziva or related systems
• phone calls and call-related follow-up
• other business communications with ZFire Media

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name
• phone number
• email address
• company or practice name
• business type
• service interests
• callback preferences
• notes or information you choose to provide during a conversation or form submission
• technical information such as browser type, device type, IP address, and site usage data
• cookies and similar analytics or tracking data

If you speak with Ziva or otherwise use a voice or phone-based experience connected to our services, we may also collect:

• audio recordings
• transcripts
• timestamps, duration, and call metadata
• interaction history
• information provided during the conversation, including intake-style details or questions relevant to your inquiry

3. Call and voice recording disclosure

To help us operate, review, improve, and support our services, we may record and store phone calls and voice interactions, including conversations with Ziva.

These recordings and transcripts may be used for purposes such as:

• quality assurance
• training and improvement of our services
• accuracy review
• support and troubleshooting
• internal documentation
• follow-up regarding your inquiry
• fraud, abuse, or misuse prevention

By continuing a call or voice interaction with us, you acknowledge that the conversation may be recorded, transcribed, and reviewed, where permitted by applicable law.

If you do not want to be recorded, please do not continue the voice interaction and instead contact us through a non-voice method if available.

4. How we use information

We may use collected information to:

• respond to inquiries
• evaluate fit for our services
• provide follow-up and customer support
• configure or discuss potential setup
• improve our website, messaging, systems, and service quality
• maintain security and detect fraud or abuse
• comply with legal obligations
• keep internal records related to business operations

5. How we may share information

We do not sell your personal information.

We may share information with trusted service providers or partners who help us operate our website, communications, analytics, voice systems, scheduling, hosting, customer support, or related business functions.

We may also disclose information:

• when required by law
• to protect our rights, users, or business operations
• in connection with a business transfer, merger, sale, or reorganization

6. Cookies, analytics, and website usage

We may use cookies, analytics tools, and similar technologies to understand how visitors use our website, improve performance, measure engagement, and support marketing or functional features.

You can often control cookies through your browser settings, although disabling some cookies may affect site functionality.

7. Data retention

We keep information only as long as reasonably necessary for business, operational, security, legal, or service-related purposes.

This may include retaining call recordings, transcripts, contact submissions, and related records for quality review, training, documentation, compliance, dispute handling, and follow-up.

8. Data security

We take reasonable administrative, technical, and organizational steps to protect information we collect. However, no method of transmission or storage is guaranteed to be completely secure, and we cannot promise absolute security.

9. Children’s privacy

Our website and services are intended for business and general adult use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Your choices

You may choose not to submit certain information, although that may limit our ability to respond or provide services.

If you want to request access, correction, or deletion of information you previously submitted, contact us and we will review your request as required or permitted by law.

11. Third-party services and links

Our website or services may use or link to third-party tools, providers, or websites. Their privacy practices are governed by their own policies, not ours.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy, please use our Contact page to reach ZFire Media.

ZFire Media, LLC
Oregon, United States